Return & Refund Policy

Last updated: March 31, 2026

Thank you for purchasing from rethymnogreece.com. We are committed to providing a smooth and enjoyable experience for every customer. Please read the following policy carefully before completing your purchase.

Digital Product Policy

The Rethymno Travel Guide is a digital product delivered in PDF format. As this product is provided instantly and cannot be physically returned, all sales are considered final.

Returns

Due to the nature of downloadable digital products, we do not accept returns, cancellations, or exchanges once a purchase has been completed and the file has been delivered or made available for download.

Refunds

All purchases made through rethymnogreece.com are non-refundable. This policy exists because digital products cannot be returned in the same way as physical goods.

However, your satisfaction is important to us. If you experience any issues with your purchase — such as problems accessing, downloading, or opening the file — please contact us and we will do our best to resolve the issue promptly.

Download Issues

If you do not receive your file, if your download link does not work, or if the file appears corrupted or inaccessible, please reach out to us as soon as possible. We will make every reasonable effort to ensure you receive your purchase in full working format.

Incorrect or Duplicate Orders

If you believe you have placed an order in error or accidentally purchased the same product more than once, please contact us immediately with your order details. While refunds are generally not provided for digital products, each case will be reviewed fairly.

Contact Us

If you have any questions about this policy or need assistance with your purchase, please contact us:

Email: info@rethymnogreece.com

By purchasing and downloading products from rethymnogreece.com, you acknowledge that you have read and agreed to this Return & Refund Policy.